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Maintenance And Support

Maintenance And Support

A great percentage of cold incoming business calls to Cloud9 IP are cries for help regarding maintenance or support for customers’ business telephone systems.

Our core business is to supply and implement Hosted Telephony systems but the most undervalued service is maintenance and support. Often when it is too late, customers search for a disaster recovery.

The need to concentrate on core business, necessitates for many company’s the vital outsource for maintenance and support to an entity that can understand the critical response needed to alleviate the stress and offer a reassurance that their issues will be resolved as swiftly and painlessly as possible.

Through, simple agreements, detailed SLA’s or on an ad hoc basis we can bespoke your maintenance and support to the best needs suited to your requirement and most importantly your budget. All businesses realise the value of a trustworthy partner that can be relied on to respond accordingly and we make all possible efforts to install in our staff that your problem is unique and to be treated as such with equal importance to anyone else’s. This is our greatest challenge to effect the delivery as we promise

Challenge us to answer your concerns. We offer a One Stop Office Shop with a range of products and services and the maintenance and support so that you can safeguard your valuable core business assets.

Engineering Resource

Cloud9 IP have a unique white label offering that has established our place in this industry, this allows us to make a distinctive and substantial impact to our dealers. This Allow us to be your engineering resource, we only work with products where we have the highest level of Technical Accreditation ensuring you can be comfortable in the knowledge that our engineers deliver technical excellence time after time and job after job.

We hold the highest accreditations for Unify, Panasonic, Gamma, Mitel And Skype For Business.

All our Engineers are cross trained in IT and Telecoms, so you are in safe hands.